Cross Globe Marketing
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Unanswered comments and DMs are lost sales and quiet reputation damage. We manage your inboxes, comments, and brand mentions daily, catching reputation risks before they escalate and routing real sales conversations to your team fast.
A comment or DM left unanswered for days quietly signals that nobody is home.
Prospective customers frequently ask questions in comments or DMs before purchasing, and competitors who respond within minutes win that sale even if their product is not meaningfully better.
We monitor and respond to comments, DMs, and brand mentions daily, with a documented tone guide and escalation path so real complaints or sales inquiries get routed to your team fast.
These patterns point to a brand that is posting but not listening.
Questions sitting unanswered for a day or more.
DMs from potential customers going unread or unanswered.
Complaints sitting publicly with no brand response.
No clear path for routing urgent issues to the right team.
Different team members responding in noticeably different voices.
Tags and mentions outside your own posts going unnoticed.
Comments, DMs, and mentions monitored and responded to every day, on-brand.
Every comment across your active platforms reviewed and responded to within a two-hour target window.
Direct messages triaged daily, with sales inquiries routed to your team and general questions answered directly.
Mentions and tags outside your own posts monitored so you never miss being talked about.
A documented process for identifying and fast-tracking negative sentiment to the right internal contact.
A documented response style guide so every reply sounds consistently like your brand.
Spam comments and bad-faith trolling filtered and removed to keep your comment sections usable.
Monthly reporting on comment volume, sentiment trends, and response time performance.
A pre-built response protocol for handling a sudden spike in negative attention.
A structured monitoring and response system, not a single person checking occasionally.
Comments and DMs across platforms consolidated into one monitored view.
Every interaction timestamped against our two-hour response target.
Comments categorized by sentiment to spot trends before they escalate.
A clear internal handoff process for anything requiring your team directly.
Pre-approved response frameworks for common questions, kept human, not robotic.
We do not treat community management as an afterthought bolted onto content.
Fast enough to catch buyers while they are still deciding.
Urgent issues reach your team the same day, every time.
Every response sounds like the same brand, regardless of who is on shift.
We catch conversations about you even when you are not tagged directly.
A plan exists before a bad moment happens, not improvised during one.
A structured onboarding and daily operating process for consistent coverage.
We document your tone guide and define what requires immediate escalation.
Inbox monitoring tools are connected across all active platforms.
Comments, DMs, and mentions are reviewed multiple times throughout each day.
Standard queries are answered directly; sales or urgent issues are routed to your team.
Recurring themes and sentiment shifts are logged for the monthly report.
We report on response times, sentiment trends, and recommend tone or process adjustments.
Get a free audit of your current response times and see exactly how many conversations are slipping through.