Cross Globe Marketing
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The agreement covering our services, payment, cancellation, refunds, intellectual property ownership and governing law.
These Terms and Conditions ("Terms") govern the use of the website at crossglobemarketing.com and the provision of services by Cross Globe Marketing ("we", "us", "our") to clients and website visitors ("you").
By accessing our website, submitting an enquiry or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or engage our services.
Cross Globe Marketing provides digital marketing, branding, web development, content creation, e-commerce solutions, project management and AI automation services ("Services") to business clients.
All Services are provided under a written proposal or service agreement that defines the scope, deliverables, timeline, payment terms and any specific conditions applicable to that engagement. The proposal, once accepted by the client, forms part of the binding agreement between the parties alongside these Terms.
We commit to delivering all Services with reasonable skill, care and expertise. We will use commercially reasonable efforts to meet agreed timelines, though delays caused by factors outside our control — including client delays in providing required information, access or approvals — do not constitute a breach of our obligations.
Some Services involve the use of third-party platforms (Google Ads, Meta Ads, LinkedIn, email marketing platforms, hosting providers, etc.). Your use of these platforms is also subject to their respective terms of service. We are not liable for changes to third-party platform policies, features or pricing that affect the delivery of our Services.
All fees for our Services are set out in the applicable proposal or service agreement. The following payment terms apply unless otherwise specified in writing:
For ongoing monthly retainer engagements, invoices are raised at the start of each calendar month and are due within 7 business days of the invoice date. Retainer fees are payable in advance for the upcoming month of service.
For defined project engagements (website builds, branding, consultations, etc.), payment is structured as follows:
Invoices not paid within the due date may attract a late payment charge of 2% per month on the outstanding amount. We reserve the right to pause all active work on an account where invoices remain unpaid beyond 14 days of the due date, without liability to the client for any resulting delays.
Where we manage paid advertising campaigns on your behalf, advertising spend (Google Ads budget, Meta Ads budget, etc.) is billed directly to your own advertising accounts and is separate from our management fees. We are not responsible for advertising platform billing or charges made directly to your accounts.
All fees quoted to clients in India are in Indian Rupees (INR). Fees for international clients may be quoted in USD or AED and will be specified in the relevant proposal.
Either party may terminate an ongoing engagement by providing written notice in accordance with the following terms:
30 days written notice is required to terminate an ongoing retainer engagement. During the notice period, all agreed services continue as normal and invoices are raised and due as usual. The final invoice covers services through the last day of the notice period.
If a client cancels a project after work has commenced, the following applies:
We reserve the right to terminate an engagement with 14 days written notice in cases of: persistent non-payment, material breach of these Terms, requests to engage in unethical or illegal activity, or circumstances that make the working relationship untenable. In such cases, fees are due for all work completed to the termination date.
Cross Globe Marketing operates a professional services business. The following refund policy applies:
Monthly retainer fees are non-refundable once the month of service has commenced. We commit to delivering the agreed scope of work each month; if we fail to deliver agreed deliverables within the month, we will either complete them in the following period or provide a credit — at our discretion.
Project deposits (50% of project value paid before work commences) are non-refundable once creative or development work has begun. The deposit covers initial planning, discovery, research and early creative work that has real cost regardless of whether the project proceeds to completion.
We will consider refund requests in the following exceptional circumstances:
To request a refund, contact us in writing at info@crossglobemarketing.com with full details of your request. We will respond within 7 business days and, where a refund is approved, process it within 14 business days via the original payment method.
Upon receipt of full and final payment for all outstanding invoices, Cross Globe Marketing assigns all intellectual property rights in original creative work produced specifically for the client — including logos, website designs, written content, graphics and other bespoke assets — to the client.
Intellectual property rights in deliverables do not transfer until full payment has been received. Prior to full payment, the client may use deliverables for review and approval purposes only.
We retain all rights to our pre-existing intellectual property — including our methodologies, processes, templates, tools, code frameworks, know-how and any materials developed independently of the specific client engagement. Use of our pre-existing IP in client deliverables grants the client a non-exclusive licence for use in the delivered work only.
Where deliverables incorporate third-party assets (licensed photography, icon libraries, typefaces, stock video, software frameworks), those assets remain subject to their original licence terms. We will notify you of any material third-party licences included in your deliverables.
We retain the right to display completed client work in our portfolio, website, social media and marketing materials unless the client specifically requests otherwise in writing. We will not disclose confidential business information in any portfolio display.
You retain ownership of all content, data, trademarks, logos and other materials you provide to us. You grant us a licence to use these materials solely for the purpose of delivering the agreed services.
Both parties acknowledge that in the course of our engagement, confidential information may be shared — including business strategies, financial data, client lists, product plans, technical systems and other proprietary information.
Cross Globe Marketing agrees to:
Clients agree to keep confidential any proprietary information about our methodologies, pricing structures, strategic approaches or internal systems that they may become aware of during our engagement.
For engagements involving particularly sensitive information, we are happy to sign a formal Non-Disclosure Agreement before any confidential information is shared. Request this before sharing sensitive materials.
Confidentiality obligations do not apply to information that: is or becomes publicly known through no fault of the receiving party, was already known to the receiving party before disclosure, is required to be disclosed by law or court order, or is disclosed with the prior written consent of the disclosing party.
To the maximum extent permitted by applicable law, Cross Globe Marketing's total liability to you for any claim arising out of or in connection with our services — whether in contract, tort, negligence or otherwise — is limited to the total fees paid by you for the specific services that gave rise to the claim in the three months preceding the claim.
We are not liable for:
Cross Globe Marketing warrants that:
We do not warrant that:
The website at crossglobemarketing.com is provided "as is" without warranties of any kind, express or implied. We make no representations about the completeness, accuracy or suitability of website content for any particular purpose.
Our proposals define a specific scope of work. The following applies to scope management:
Only activities, deliverables and services explicitly described in the agreed proposal are included in the quoted fee. Everything else is out of scope.
Any request for work outside the agreed scope will be handled through a written change request. We will provide a written quote for the additional work before proceeding. We do not proceed with out-of-scope work without explicit written client approval.
Timely delivery of our services depends on client cooperation. You agree to:
Delays caused by late client input, unavailability of key stakeholders or changing requirements do not constitute a breach of our obligations and may result in revised timelines at our discretion.
By using our website and engaging our services, you agree not to:
We reserve the right to refuse service or terminate an engagement immediately if a client requests work that we reasonably believe to be illegal, unethical or in violation of these Terms.
Either party may terminate the engagement in accordance with the cancellation provisions set out above. The following additional termination provisions apply:
Upon termination: all outstanding fees become immediately due and payable; all client accounts, assets and access will be transferred back to the client within 30 days; we will provide all completed work and relevant documentation to facilitate a smooth transition; ongoing obligations of confidentiality survive termination indefinitely.
Either party may terminate immediately by written notice if the other party: commits a material breach of these Terms and fails to remedy it within 14 days of written notice; becomes insolvent, enters administration or ceases to carry on business; or engages in conduct that is unlawful or causes material reputational harm.
These Terms and any disputes arising from them are governed by the laws of India. The courts of Jaipur, Rajasthan, India have exclusive jurisdiction over any disputes arising from these Terms or our services, unless otherwise agreed in writing.
Before initiating any formal legal proceedings, both parties agree to attempt to resolve disputes through the following process:
Nothing in this clause prevents either party from seeking urgent injunctive relief from a court where necessary to protect its legitimate interests.
We may update these Terms and Conditions from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated Terms.
For significant changes that materially affect ongoing client engagements, we will provide at least 30 days written notice before the new terms take effect for existing clients.
For any questions about these Terms and Conditions, please contact us:
We are committed to resolving any questions or concerns about these Terms promptly and fairly.
If anything in these terms is unclear, our team is one message away.