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Most ecommerce founders spend more time managing their store than building it. Listing updates, inventory flags, order exceptions, platform compliance, and catalogue maintenance should not be consuming your week.
An online store that is not actively managed loses ground quietly — listings go out of stock without a replacement plan, product pages stay outdated, and platform policy changes go unnoticed.
Customer issues stack up without a structured response process, and small operational gaps compound into lost revenue no one notices until the monthly numbers come in. We manage ecommerce stores end-to-end: product catalogue maintenance, inventory monitoring, order and return coordination, platform health management, and weekly performance reporting. You get a fully operational store running to a process, not a founder firefighting daily exceptions.
Every operational piece of your ecommerce store handled end to end — not left to chance or a founder's spare hour.
Product listings created, updated, and maintained across your store and marketplace accounts. New SKU uploads, variant management, image updates, description rewrites, and pricing changes handled on a defined SLA — no backlog of pending catalogue work sitting unactioned.
Stock levels monitored across your store and fulfillment system with low-stock alerts actioned before products go out of stock and suppress rankings or conversions. Seasonal and campaign inventory requirements flagged in advance so reorder timing does not become a crisis.
Order processing, exception handling, and return request coordination managed within your platform's workflow. Escalation rules defined for high-value orders, damaged goods, and fulfillment delays so customer-facing issues are resolved within agreed response windows.
Shopify, WooCommerce, Amazon, Flipkart, and Meesho accounts monitored for policy violations, listing suppressions, account health flags, and platform update requirements. Platform issues resolved before they affect visibility or account standing.
Price updates, discount schedules, promotional pricing windows, and coupon code configuration managed across your store and marketplace accounts. Promotional calendar maintained so pricing changes go live on time and revert correctly after campaign end.
Customer query triage, response management for common issue types, and escalation routing to your internal team for complex cases. Response templates built for your most frequent query categories so customer-facing resolution is fast and consistent.
Amazon, Flipkart, Meesho, and Myntra account management including listing optimization, A+ content updates, sponsored listing coordination, and seller performance monitoring. Marketplace accounts treated as part of a unified channel strategy, not managed in isolation from your own store.
Weekly store performance summary covering revenue by channel, order volume, returns rate, out-of-stock events, and catalogue update completion. Monthly review covers account health, platform policy changes, and operational priorities for the coming month.
Most store management arrangements start with good intentions and degrade into reactive firefighting within 60 days because there are no documented SOPs, no defined SLAs, and no structured reporting. We run store operations to a process — every task has a procedure, every procedure has a turnaround time, and every month has a review. Across 90+ stores managed, the founders who handed over operations cleanest were the ones who grew fastest — because they stopped spending their week in the platform.
No process lives in someone's head — everything is written down and repeatable.
Catalogue updates, order exceptions, and inventory alerts all run to agreed turnaround times.
Health checked continuously, not reacted to only after a suppression hits.
Included for every account, not an optional add-on you have to request.
Defined at onboarding — you decide exactly what comes back to you.
A structured six-step process that takes you from audit to a fully managed store running to a process.
We audit your current store setup — catalogue completeness, inventory management process, order handling workflow, platform account health, and existing reporting. This audit maps every operational gap and establishes the baseline from which managed operations begin.
Standard operating procedures are documented for every recurring task: listing updates, inventory alerts, order exceptions, return processing, and platform compliance checks. SOPs are reviewed and approved by you before operations go live.
Existing product listings are audited for completeness, accuracy, and optimisation — missing images, outdated descriptions, incorrect variants, and broken pricing are all flagged and fixed before ongoing management begins.
Platform access is configured, communication channels and escalation paths are established, and the first operational cycle runs in parallel with your existing process for a defined handover period.
Daily and weekly operational tasks run to the agreed SOP calendar — catalogue updates on defined SLA, inventory alerts actioned proactively, order exceptions escalated within agreed windows.
Weekly performance summaries and monthly operational reviews delivered on a fixed schedule, covering SLA performance, platform policy updates, and process improvements.
Get a free, no-obligation store management audit and see exactly where your operations are leaking time and revenue.